There are two ways you can use King of Glory Support to contact the following departments: 


  • Finance / Accounting 
  • Technology / Media
  • Facility / Maintenance


Method 1: 


Send an email to: support@kogva.org to open a ticket for your request.  Be sure to include the following information: 


  • A subject line that clearly states the nature of your request.  For example, "computer" is not a complete subject.  However, "Check-In Computer 1 Error Information" would be. 
  • Address the support staff member in the body of your email: 
  • Finance / Accounting: Dawn
  • Technology / Media: Todd
  • Facility / Maintenance: Kelsey
  • Explain the nature of your request.  The more information that you include, the easier it will be for the support staff member to help you and the quicker your request can be completed.  
  • Make sure you illustrate your desired outcome.  This makes it easier to form a solution if the support staff knows what you would like to see happen.  

Method 2:

Submit a ticket at the Support Portal: kogva.freshdesk.com Be sure to fill out all of the items on the form: 

  • Requester: (This is your email address)
  • Subject: A subject line that clearly states the nature of your request.  For example, "computer" is not a complete subject.  However, "Check-In Computer 1 Error Information" would be. 
  • Ticket Type: The nature of your request.  For example, if you were requesting assistance with projection or recording an event, you would choose "Set Up / Equipment"  If you were requesting a room to be set with tables & chairs a certain way, this would also be the correct Ticket Type to choose.  
  • Group: This helps route your ticket to the correct support staff member.  If you need to contact multiple staff members for an event, you must submit multiple tickets addressed to each department.  
  • Description: Explain the nature of your request.  The more information that you include, the easier it will be for the support staff member to help you and the quicker your request can be completed.  Make sure you illustrate your desired outcome.  This makes it easier to form a solution if the support staff knows what you would like to see happen.  
  • Attach a File: If you would like to attach a file of an example or documentation that is needed to complete your request, you may attach the file here just like you would in an email.  
  • Click the Submit Button.  This will send your ticket request to the appropriate support staff member.